How do hotel guests view Japanese omotenashi, or hospitality? To answer this question, we asked respondents from 10 countries, all of whom had visited Japan, their opinions on Japanese hotel hospitality, and specifically, what aspects of a hotel visit are key for them choosing a particular hotel again. Let’s first take a look at Japanese […]
How Net Promoter Score (NPS) leads businesses/companies to a better customer experience? When a customer seeks information or plans to buy a product/service, she might recall her own experiences, search the Internet, or consult family, friends, or colleagues. The reviews of relatives or friends, therefore, have a great influence on consumer shopping decisions. If a […]