Syno International, working in fields as diverse as global research and customer experience (CX), is a data platform company that helps clients collect, process, analyze, and report on a wide range of data. As an IT startup, we are dedicated to providing services designed to meet our clients’ particular needs. In the course of business, […]
How do hotel guests view Japanese omotenashi, or hospitality? To answer this question, we asked respondents from 10 countries, all of whom had visited Japan, their opinions on Japanese hotel hospitality, and specifically, what aspects of a hotel visit are key for them choosing a particular hotel again. Let’s first take a look at Japanese […]
Within the consumer data industry, many have wondered what effect Covid-19 has on studies around the world. In particular, researchers have seen surveys that are normally conducted offline, such as in-depth interviews or group discussions that require direct contact with survey participants, be postponed due to the risk of contact infection. Many clients may be […]